By engaging in any trade, consultation, or export coordination with Botanika Bharat LLP, you (“the client” or “the buyer”) agree to the following Terms & Conditions. These terms are designed to protect both parties and ensure smooth execution of all transactions related to agricultural and herbal exports.

1. Product Sourcing & Quality

• Products like Ginger, Turmeric, Mushroom, Sweet Corn, Rice, Honey, Ashwagandha, and Giloy (Tinospora cordifolia) are sourced from certified producers/farms based on buyer requirement.
• Botanika Bharat LLP acts only as a facilitator/consultant unless stated otherwise and is not the legal manufacturer of the goods.
• Quality assurance (lab tests, COAs, pesticide residue, phytochemical profiles) is arranged from approved labs but final liability lies with the producer/supplier.
• Natural variations in color, taste, aroma, and moisture are not grounds for dispute unless clearly documented in the sales contract.

2. Certifications & Documentation

• We assist in obtaining or facilitating documentation like FSSAI, APEDA, EIC, NPOP, USDA Organic, EU Organic, AYUSH certifications where applicable.
• Delays or rejections from government authorities or labs are beyond our control. The client must factor regulatory timelines before shipment.
• All documentation support is done on “best-effort” basis unless a contract mandates responsibility with performance clauses.

3. Export Compliance & Logistics

• We guide clients in adhering to international export norms (HS Code mapping, labelling, packaging, fumigation, etc.).
• Port inspections, customs clearance delays, or phytosanitary issues are subject to government agencies and port authorities. We cannot be held liable for hold-ups or losses arising from such delays.
• Clients must share all required details (importer code, destination permits, packaging specs) in writing before dispatch.

4. Payment Terms & Financial Disclaimer

• All payments are to be made via legally traceable banking channels. No third-party transfers or cash transactions will be entertained.
• Advance or full payment must be received before dispatch unless otherwise agreed upon in written contract or LC (Letter of Credit).
• In case of delays, exchange rate fluctuation, or buyer-side default, Botanika Bharat LLP shall not bear any financial responsibility.
• No refunds or compensations will be applicable once the shipment leaves Indian ports, unless covered under valid insurance.

5. Packaging, Labeling & Private Branding

• Packaging support (bulk/jar/pouch/private label) is provided as per buyer's brief, but content and branding liability remains with the buyer.
• Printing errors, customs seizures due to incorrect declarations, or trademark infringement are not the responsibility of Botanika Bharat LLP.

6. Insurance & Risk Management

• Insurance (marine/cargo) must be explicitly requested and paid for by the client. We do not provide default insurance coverage.
• Loss, spoilage, pilferage, or damage in transit is covered only if insured and claimable under the insurer's clauses.
• Our liability ceases upon handover to the nominated freight forwarder or transporter.

7. Force Majeure

• We shall not be held responsible for any loss or delay caused by events beyond our control such as natural disasters, strikes, pandemics, port shutdowns, wars, or new government policies.

8. Legal Jurisdiction

• All disputes, if any, shall be subject to arbitration as per Indian laws and handled in the jurisdiction of Udham Singh Nagar, Uttarakhand.
• The final interpretation of these terms shall rest with Botanika Bharat LLP.

By continuing to engage with us or confirming your order, you acknowledge that you have read, understood, and agreed to the above terms and conditions.