We supply agricultural and herbal products such as Fresh & Dried Mushrooms, Ginger, Turmeric, Honey, Ashwagandha, Giloy, and seasonal vegetables. All products comply with quality standards and are sourced from verified vendors or farms.
Yes, we provide relevant certifications such as FSSAI, APEDA registration, Phytosanitary Certificate, Organic (if applicable), and any additional lab test reports (like NMR for honey or moisture/sulphur test for dried herbs) as per buyer's request.
We typically operate on FOB, CIF, or EXW terms depending on the buyer’s requirement. For CIF/FOB, we manage export documentation and port clearance in India. The buyer is responsible for import clearance and duties at the destination port unless otherwise agreed in writing.
All our shipments are insured by reputed third-party insurers. We are not liable for losses caused during transit, but insurance claims can be processed as per marine policy terms. We assist buyers in initiating such claims with the insurance company.
We accept payments via bank transfer (NEFT/RTGS/SWIFT), LC (Letter of Credit), or 100% advance depending on the order type. No order is processed without payment confirmation unless otherwise agreed in writing. All charges related to transfer or LC are borne by the buyer.
We provide Commercial Invoice, Packing List, Certificate of Origin, Phytosanitary Certificate (if applicable), Test Reports (if requested), and Bill of Lading or Airway Bill as applicable. These documents are enough for clearance at most ports.
Yes. Our company operates strictly under Indian law and international trade norms. We are not liable for legal disputes, import bans, or regulatory issues in buyer’s country unless it was clearly disclosed beforehand and agreed upon in writing.
Each batch is inspected before dispatch. Moisture content, aflatoxin (for turmeric), microbial limits (for honey), and other safety parameters are tested through NABL/FSSAI-accredited labs if required. Product pictures and video proof are shared before final dispatch.
Yes. We encourage buyer inspections before or during procurement. Prior appointments are necessary. Virtual inspection via WhatsApp/Zoom is also available for overseas buyers.
Due to the perishable nature of products, refunds/returns are allowed only in cases of non-compliance or mismatch with agreed specs. The buyer must notify within 48 hours of receiving the shipment with proper photographic/video proof.
Yes. We offer long-term supply agreements, rate contracts, and NDAs depending on order volumes and business alignment. Our legal team will ensure proper documentation for mutual safety.
We are not responsible for: (i) import rejections due to country-specific rules not informed at the time of order; (ii) delays due to customs or port congestion; (iii) warehousing losses post-delivery; (iv) buyer's misuse or storage faults; (v) third-party courier issues not under our contract.
All disputes shall be governed under Indian Jurisdiction (location: Kashipur/Delhi/High Court as applicable). Arbitration may be considered if mutually agreed. We prefer amicable resolution through negotiation.
Dispatch is usually done within 3–7 working days after receiving payment and confirmation of all documents. For bulk and custom orders, lead time may vary and will be mentioned in the PI (Proforma Invoice).
Yes. We offer private labeling, barcoding, and repacking services for some products at extra cost. You must provide your artwork and branding specs in advance.
All our products comply with applicable FSSAI, APEDA, and global standards. Upon buyer request, we can provide lab testing reports (including NMR for honey, aflatoxin for turmeric, moisture content, etc.). Charges may apply.
Yes, samples can be provided at buyer’s cost, including courier charges. Bulk rates are different from sample rates. Product quality in bulk matches approved sample.
We use food-grade, export-compliant packaging. Products are vacuum-sealed, moisture-controlled, and securely crated depending on type. Quality checks are done before dispatch.
Risk and responsibility shift to the buyer once goods are handed over to transporter/shipping agent. We can assist with insurance on request at buyer’s cost.
100% Advance or 50% Advance + 50% before dispatch via NEFT/RTGS. For large orders, LC can be negotiated. No credit is provided unless agreed in writing.
Yes, we accept irrevocable LC from reputed banks subject to terms and clearance. LC processing charges, bank handling charges are to be borne by the buyer.
Yes, we provide Invoice, Packing List, Phytosanitary Certificate, Fumigation (if needed), Certificate of Origin, and lab test reports. Other docs like MSDS, Health Cert, Halal can be arranged on request.
3–10 working days for standard items. For large or customized orders, time will vary depending on production, port clearance, and document processing.
Yes. We offer Ex-Works, FOB India Port, or CIF basis depending on buyer needs. Charges are transparently shared based on port, container size, and insurance.
Yes, most of our products are eligible under MEIS/RODTEP/RCMC schemes. However, benefits, if claimed, remain with us unless agreed otherwise in contract.
Once goods are handed over and documentation is complete, delays at port or customs are buyer’s responsibility. We support coordination but are not liable for demurrage or clearance delays.
Due to data privacy and trade confidentiality, we do not disclose buyer details. However, sample invoices or dummy data can be shared for understanding our export scope.
Yes, we welcome serious buyers for on-site visits. Prior appointment and identity proof are mandatory. We may charge a consultation or sampling fee to ensure serious inquiries.
We offer both conventional and certified organic products (for limited items). Certificates (like NPOP, USDA) are provided for organic lots only. Mention your requirement during inquiry.
We ensure pre-dispatch quality testing and packaging. Post-dispatch, if rejection is due to buyer documentation, late clearance, or wrong import license, we will not be responsible.
Any disputes are resolved amicably via email/mediation. In case of unresolved disputes, jurisdiction will be India (as per contract). Arbitration clauses can be added if mutually agreed.
Late payments attract 18% annual interest. Goods may not be dispatched or held at port until payment is cleared. Repeated default may lead to blacklisting and legal action.
Buyers must ensure import licenses, FSSAI clearances, and customs requirements at their end. We can provide supporting docs, but legal/import compliance is buyer’s responsibility.
Mundra, Nhava Sheva, Kolkata, and ICDs across India depending on buyer’s location and cargo size. Air cargo can also be arranged from Delhi or Mumbai on special request.
Yes. Products like Turmeric, Ginger, Mushroom, and Matar are seasonal. Prices may fluctuate due to demand, climate, or yield. Advance booking ensures stable supply and price lock.
Yes. Private labeling, custom branding, QR codes, and special packaging (retail packs) can be done with MOQs and charges. Timelines will vary accordingly.
Yes, we cater to wholesalers, e-commerce sellers, institutional buyers, and retailers. We offer plain packaging, non-branded packs, or custom branding as per need.
Yes. All domestic orders are invoiced with GST as per category. Export orders are billed as Zero Rated under LUT.
Any complaint must be raised within 24 hours of delivery with photographic/video proof. Beyond that, we assume delivery and quality were accepted. Replacements are only provided in genuine cases.
Orders once confirmed and dispatched cannot be cancelled. Refunds are only processed in case of non-availability or duplicate payments. Any bank fees are deducted before refund.
We provide lab reports from NABL-approved labs, FSSAI license, APEDA registration, and relevant export clearance certificates. For Europe/USA, buyer must ensure destination standards.
Yes. For fresh ginger, mushrooms, and honey, cold-chain and moisture-proof packaging is used. Transit duration and port handling must be swift. We suggest air freight or reefer containers.
Yes. SGS, Intertek, or buyer-nominated inspection can be arranged before dispatch at buyer’s cost. Inspection must be pre-informed and scheduled in advance.
Yes. Different products have different MOQs based on packaging and shipping. Generally, exports are done in 20 ft or 40 ft containers, but small parcels are possible by air.
We focus on quality, transparency, ethical sourcing, timely delivery, and full documentation. Our team includes agro experts, export managers, and trained handlers.
We operate from a registered office and warehouse in Rudrapur, Uttarakhand, and have a digital presence. All GST and IEC details are verifiable on government portals.
If insurance was arranged through us, we provide full assistance in lodging and processing claims. Buyer must provide damage reports and customs documents promptly.
Yes. Once container or airway bill is generated, we provide BL, tracking ID, and shipper/carrier contact. Buyer can track through the shipping line's official website.
Yes, we are open to bidding on GeM, eProcurement, and direct supply to PSUs if requirements and documentation match. Bulk capacity and quality assurance are ensured.
Returns are not accepted once product is delivered and quality was verified or approved. For special cases, credit note may be issued on mutual consent, but no physical return is allowed due to perishable nature.
